If your current NDIS Support Coordinator is no longer the right fit, you can choose to change to another provider. You do not need to ask the NDIS to approve the change. The important steps are to check your current service agreement, give the required notice, and arrange your new Support Coordinator.
Changing Support Coordinators can be a straightforward process when you know what to expect.
When Can You Change Your NDIS Support Coordinator?
You can change your Support Coordinator if you feel your current provider is not meeting your needs, your circumstances have changed, or you would simply prefer to work with someone else.
You may want to consider a change if:
- Your Support Coordinator is difficult to contact or does not respond when you need help.
- You do not feel listened to or involved in decisions about your supports.
- Your coordinator is not helping you work towards the goals in your NDIS plan.
- You need more regular communication or better follow-up.
- Your circumstances or support needs have changed.
- You would prefer a provider with experience in your particular situation or local area.
- You no longer feel comfortable or confident with your current provider.
You have the right to choose who provides your NDIS supports, including your Support Coordinator.
Do I Need NDIS Approval to Change My Support Coordinator?
No. You do not need NDIS approval to change your Support Coordinator.
You can choose a new Support Coordinator when you decide that your current provider is no longer suitable. You should first check your service agreement because it may include a notice period or other terms for ending the service.
The change should be handled in line with your agreement so there is a clear transition between your current and new providers.
How to Change Your NDIS Support Coordinator
1. Check Your Current Service Agreement
Before ending your current Support Coordination service, check your agreement for the required notice period and any other conditions that apply when ending the service.
If you are unsure about the terms, ask your current provider to explain them to you.
2. Choose Your New Support Coordinator
Take some time to find a provider that suits your needs. You can ask potential Support Coordinators about their experience, communication style, availability, and how they will support you to work towards your NDIS goals.
You can also ask:
- How often will we communicate?
- Who will be my main contact?
- How will you help me understand and use my NDIS plan?
- Can you help me coordinate with providers and other services?
- What happens if I need urgent assistance?
- Do you have experience supporting people with needs similar to mine?
3. Tell Your Current Provider You Want to Change
Once you have decided to move to a new Support Coordinator, notify your current provider according to the terms of your service agreement.
You can do this yourself, or you can ask your new Support Coordinator to help you understand the transition process.
4. Start Working With Your New Support Coordinator
Your new Support Coordinator can work with you to understand your goals, current supports, existing providers and any outstanding issues.
If required, your new provider can also help with the transition and coordinate with relevant providers so important information is not lost during the change.
5. Make Sure Your NDIS Records Are Updated
Your new Support Coordinator can help ensure the relevant arrangements are in place so they can provide your Support Coordination services.
If a request for service or other information is required as part of the provider change, your new Support Coordinator can guide you through what needs to be completed.
What Happens to My NDIS Plan When I Change Support Coordinators?
Changing your Support Coordinator does not mean you need to create a new NDIS plan.
Your existing plan and funding arrangements generally remain in place. The change relates to the provider delivering your Support Coordination.
Your new Support Coordinator can help you understand your remaining funding, service arrangements and goals, and work with you to make the best use of the supports available in your plan.
Can My New Support Coordinator Help Me Change Providers?
Yes. Your new Support Coordinator can help make the transition easier.
For example, they may help you understand your existing service agreement, communicate with your previous provider where appropriate, review your current supports, and identify any outstanding tasks that need attention.
You remain in control of the decision to change providers.
What Should I Look For in a New Support Coordinator?
The right Support Coordinator should make it easier for you to understand your NDIS plan and connect with the supports and services you need.
When choosing a provider, consider:
- Communication: Do they respond clearly and within a reasonable timeframe?
- Experience: Do they understand your needs and the types of supports you use?
- Choice and control: Will they listen to what you want rather than making decisions for you?
- Coordination: Can they work effectively with your support providers, family or other people you choose to involve?
- Goal-focused support: Will they help you work towards the goals in your NDIS plan?
- Availability: Can you contact them when you need assistance?
The most affordable or biggest provider isn’t always the best option. What’s important is finding a Support Coordinator who suits your needs.
What If I Am Unhappy With My Current Support Coordinator?
You do not have to stay with a Support Coordinator simply because they are currently managing your supports.
If communication has broken down or you are unhappy with the service you are receiving, you can raise your concerns with your provider first. If you decide that changing providers is the better option, check your service agreement and follow the applicable notice requirements.
If you need help understanding your options, you can also speak with your new Support Coordinator before making the change.
How to Switch to Hyre Support Coordination
If you are looking for a Support Coordinator who will listen to your priorities, help you understand your NDIS plan and coordinate your supports around your goals, we can help.
Our team provides NDIS Support Coordination across Melbourne and can work with you to understand your current situation, identify what needs attention, and coordinate with the services and providers involved in your life.
You do not need to manage the transition on your own. Talk to our team about your situation, and we can explain the next steps for moving to Hyre Support Coordination.
Contact Hyre Support Coordination to discuss changing your NDIS Support Coordinator.
Frequently Asked Questions
Do I need NDIS approval to change my Support Coordinator?
No. You do not need NDIS approval to choose a different Support Coordinator. You should check your current service agreement and follow any applicable notice requirements.
H3: Can I change my Support Coordinator at any time?
You can choose to change providers, but your current service agreement may include a notice period or other conditions. Check your agreement before ending the service.
Will changing my Support Coordinator affect my NDIS plan?
Changing Support Coordinators does not automatically mean your NDIS plan needs to change. The change is generally about who provides your Support Coordination service.
Can my new Support Coordinator help with the change?
Yes. Your new Support Coordinator can help you understand the transition, communicate with providers where appropriate and get your Support Coordination arrangements underway.
What if I am unhappy with my current Support Coordinator?
You can raise your concerns with your current provider and, if you decide to change providers, follow the terms of your service agreement to end the service and move to another Support Coordinator.
How do I choose a new Support Coordinator?
Look for a provider that communicates well, understands your needs, respects your choices, and can coordinate effectively with the people and services involved in your supports.