What Is NDIS Support Coordination?

NDIS support coordination is help that makes your NDIS plan easier to use. It helps you understand what is in your plan, find providers you can trust, and keep your supports on track. You do not need to be an NDIS expert to get it. A support coordinator works with you, so you stay in charge of your own choices.

What Is NDIS Support Coordination in Practice?

NDIS support coordination is a capacity-building support funded in your plan.

“Capacity-building” means it helps you build the skills to use your plan on your own over time. A coordinator can:

Explain what each part of your plan is for
Find providers that suit your goals, location, and needs
Help you keep track of your budget
Prepare you for your plan review

What Support Coordination Is Not

Many people are unsure what a support coordinator can and cannot do. Here is what it is not:

It is not direct support. A coordinator does not provide personal care, support workers or day-to-day help.
It is not an advocate. A coordinator helps you prepare your case, but does not speak for you in every meeting.
It does not make decisions for you. You choose your providers and your goals.
It is not plan management. A plan manager pays your providers. A support coordinator helps you plan and connect with them.

The Three Levels of Support Coordination

Your plan will state which level you can use. Each level suits a different situation.

Level	Name	What it does	Who it usually suits
Level 1	Support Connection	Short-term help to find providers and services, with you still doing most of the coordinating	People new to the NDIS or with simple needs
Level 2	Coordination of Supports	Ongoing help to understand the plan, manage several providers and build your skills	Most participants with several supports to manage
Level 3	Specialist Support Coordination	Support from a qualified practitioner for complex situations	People facing hospital discharge, housing risk, or several services that are not working together

Level 1: Support Connection

Support Connection is short-term. It helps you find providers and connect with community services. Over time, you should be able to manage this on your own. Local Area Coordinators (LACs) often provide this level.

Level 2: Coordination of Supports

Level 2 is the most common level. It helps you understand your plan, manage your providers, and build the skills to coordinate your own supports over the long term.

Level 3: Specialist Support Coordination

Level 3 is for more complex situations. It must be delivered by a qualified practitioner, such as an occupational therapist, psychologist, social worker or mental health nurse. It helps you manage challenges in your support environment so that services keep running consistently.

Level 1, 2 or 3: How the Level Is Decided

Your NDIS planner decides the level. The decision is based on:

Your goals and what you want to achieve
How many services and providers you have
How complex your situation is
Any evidence that supports your request, such as a letter from a treating professional

If you think a different level would suit you better, ask at your next planning meeting or review. Ask for the reasons in writing if your request is refused.

What a Support Coordinator Does

A support coordinator helps you:

Understand your NDIS plan and what each part is for
Find and compare providers
Set up service agreements with providers
Track your budget so you do not run out or underspend
Plan for crisis situations
Prepare for your plan review and the evidence it needs

How Support Coordination Is Funded

Support coordination is funded through the Capacity Building budget in your NDIS plan. It is included when the NDIA agrees it is reasonable and necessary to help you reach your goals.

If your plan states a level, you can only use that level. If it does not state a level, you can choose the level that suits you, within the funding in your plan.

How to Get Support Coordination in Your Plan

Ask at your planning meeting or review. Say clearly that you are requesting support coordination.

Explain why you need it. Describe your goals, your current providers and any difficulties you are facing.

Bring supporting evidence. A letter from a treating professional or a report from a provider can help.

Ask for a written reason if it is refused. You can then decide your next step.

For more detail, see how to get support coordination in your NDIS plan.

Support Coordination If You Self-Manage

You can still request support coordination if you manage your own plan. Ask your planner to include it at your next review.

What Participants and Families Say

    
 
 
      Trustindex verifies that the original source of the review is Google. Outstanding Collaboration and Client Outcomes!

As an allied health provider, working alongside this support coordination company is an absolute pleasure. They are incredibly proactive, professional, and genuinely dedicated to achieving the best possible outcomes for the participants we co-support.

Their communication is seamless; they respond to clinical reports quickly, action funding recommendations without delay, and ensure therapy budgets are optimally allocated. They treat the entire multidisciplinary team as a true partnership, which makes implementing intervention plans efficient and stress-free. It is clear they deeply understand the system framework and advocate fiercely for their clients' goals.

I always feel confident recommending my clients to their team, knowing they will receive exceptional, reliable, and compassionate coordination.
  
  Posted on Google  
 
    
   Ranga Raju manthena 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. I’ve been working with HYRE Coordination for a while now, and their professionalism really stands out. They communicate clearly, follow through on every task. They know the NDIS system inside out and make the whole process much easier to manage. It’s been a smooth, reliable experience from day one. Definitely a team you can trust.
  
  Posted on Google  
 
    
   Fez mo

Common Questions

What is the difference between a plan manager and a support coordinator?

A plan manager handles the money. They pay your providers and track your spending. A support coordinator helps you plan, find providers and set up your services. You can have both.

What is the difference between a support coordinator and a Local Area Coordinator (LAC)?

An LAC helps you connect with local services and community supports, often as a first contact. A support coordinator provides more detailed, ongoing help with your plan. Level 1 support coordination is often provided by an LAC.

Does a support coordinator make decisions for me?

No. A support coordinator helps you understand your options and makes recommendations. You make the final decisions about your providers and your goals.

Does support coordination reduce my therapy funding?

No. Support coordination is funded separately under Capacity Building. It does not reduce the funding for therapy or other supports in your plan.

Can I change my support coordinator?

Yes. You choose your coordinator, and you can ask for a change if the relationship is not working. Your planner can help if you need to update the plan.

What should I ask a support coordinator before I choose one?

Ask about their experience, how many participants they currently support, and how they handle conflicts of interest. Ask how they will help with your specific goals, how often they will contact you, and how they report progress. A good coordinator will answer these questions clearly.

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Next Step: Book Your Free 30-Minute Plan Review

Not sure which level you need, or whether support coordination is in your plan? Book a free 30-minute plan review with Hyre Support Coordination. We will show you what is funded, what is unspent and what may be at risk.