Registered NDIS Support Coordinator
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Levels 1, 2 & 3
- Level 2 Support Coordination
NDIS Level 2 Support Coordination Melbourne
If your NDIS plan includes Coordination of Supports funding, you have Level 2 support coordination. It’s an ongoing service, not just help getting started, and it covers a lot more than most participants realise.
Hyre Support Coordination delivers NDIS Level 2 Coordination of Supports across Melbourne and regional Victoria. We’re an independent, registered provider coordinating only, with no direct support.
- NDIS Registered Provider
- All Three Coordination Levels
- Multilingual Team
- NDIS Registered Provider
- All Three Coordination Levels
- Multilingual Team
What Is NDIS Level 2 Coordination of Supports?
Level 2 is for participants who need ongoing coordination across their plan period, not just initial setup. The NDIA funds it when a participant’s situation involves multiple providers, more complex support needs, or a disability that makes navigating the system harder independently.
A registered support coordinator at Level 2 is responsible for getting your supports in place, monitoring your budget, managing provider issues, and building the evidence you need for your next NDIS plan review. It’s an active, ongoing role, not a one-off service.
If your plan is more straightforward, you may be funded for Level 1 Support Connection instead. If your needs involve significant complexity, psychosocial disability, high risk, or multiple systems involvement, Level 3 Specialist Support Coordination may be more appropriate.
What Level 2 Coordination of Supports Covers in Melbourne
Here’s what a support coordinator in Melbourne is actually responsible for under Level 2 funding.
Setting Up Your NDIS Supports Across Melbourne
Getting service agreements in place, confirming provider availability across Melbourne, and ensuring nothing overlaps or is missing.
Monitoring Your NDIS Budget
Your coordinator regularly tracks your Capacity Building budget against your plan period. Underspending and overspending both cause problems. Catching either early is part of what Level 2 is for.
Managing Provider Issues and Changes
When a provider cancels, becomes unavailable, or stops delivering what was agreed, your coordinator handles the replacement and transition.
NDIS Plan Review Preparation
Plan review preparation starts months before the meeting. Your coordinator gathers provider reports, documents progress, and builds the evidence for the funding you need going into the next plan period.
Who Is Funded for NDIS Level 2 Coordination of Supports?
The NDIA funds Level 2 when a participant’s situation requires ongoing coordination across multiple supports. You may be eligible if:
- You’re managing three or more providers at the same time
- You have an intellectual, neurodevelopmental, or psychosocial disability that makes navigating the system harder independently
- Your family or informal support network has a limited capacity to help manage your plan
- You’ve had supports break down or go unused in a previous plan period
If you’re not sure whether Level 2 is funded in your plan, check the Capacity Building section. It will be listed as Coordination of Supports with a dollar amount.
What Coordination of Supports Does Not Cover
There’s a lot of confusion about where support coordination ends and other services begin. Your coordinator is not responsible for:
- Providing hands-on disability support, personal care, and daily assistance comes from your Core Supports budget
- Approving changes to your plan or increasing your funding is only the NDIA that can do that
- Delivering clinical or therapeutic services, your coordinator connects you with allied health providers and manages the relationship, not the clinical work
If you have both a support coordinator and a plan manager, they work together. They are different roles, and one doesn’t replace the other.
NDIS Support Coordination Levels: Level 1 vs Level 2 vs Level 3
Not sure which level applies to you? Here’s a simple breakdown.
Level 1 Support Connection | Level 2 Coordination of Supports | Level 3 Specialist Support Coordination | |
Who it’s for | Participants with simpler plans or on their first NDIS plan | Participants with ongoing, more complex support needs | Participants with high complexity, significant risk, or psychosocial disability |
How long | Short-term first few months of a plan | Ongoing across the full plan period | Ongoing, with intensive involvement |
What it covers | Understanding your plan, finding providers, getting set up | Managing providers, budget, and plan reviews | Complex system navigation, crisis support, clinical liaison |
Budget line | Capacity Building Support Coordination | Capacity Building Support Coordination | Capacity Building Support Coordination |
Why Choose Hyre Support Coordination in Melbourne
Independent NDIS Support Coordination
Every provider we recommend is chosen because they’re the right fit for the participant, nothing else.
NDIS Registered Provider Since 2018
We’ve been registered with the NDIS Quality and Safeguards Commission since 2018, meeting NDIS Practice Standards across all coordination levels.
All Three Levels of Support Coordination
Whether a participant’s plan is funded for Level 1 Support Connection, Level 2 Coordination of Supports, or Level 3 Specialist Support Coordination, Hyre Support Coordination delivers all three. If needs change over time, there’s no need to find a new provider.
Multilingual NDIS Support Team
The team works in Portuguese, Filipino, Italian, Macedonian, Turkish, and English. If language matters, we’ll match accordingly.
NDIS Support Coordination Across Melbourne and Regional Victoria
Hyre Support Coordination provides registered NDIS support coordination across all of Greater Melbourne and parts of regional Victoria, including Geelong, Ballarat, Bendigo, and Melton. Our coordinators come from backgrounds in social work, mental health, community development, and occupational therapy, and several have lived experience of disability or the NDIS system.
Participants and families across Melbourne trust us to keep their plan working, hold their providers accountable, and ensure they are well-prepared for their next review. We meet participants in person where it matters and by phone and video where that works better.
What Participants Say
How to Get Level 2 Coordination of Supports in Your NDIS Plan
If Coordination of Supports is already in your plan under Capacity Building, you can start straight away.
If it’s not funded yet, the next NDIS plan review is the opportunity to request it. Evidence that helps:
- A letter from your GP, psychiatrist, or allied health professional explaining why ongoing coordination is needed
- Documentation of previous supports breaking down or going unused without coordination
- A clear description of how multiple providers or complex needs make independent coordination difficult
- If your situation has changed significantly since your last plan, a change of circumstances review may be possible without waiting
Frequently Asked Questions
Can I have Level 2 and Level 3 coordination at the same time?
Yes. Some participants have Specialist Support Coordination funded for a set period to manage a complex situation, alongside Level 2 for ongoing coordination. Both need to be funded separately in your plan. If your situation warrants this, raise it at your next review or request a plan variation.
Does my coordinator manage my money?
No. Your support coordinator tracks your budget and flags issues, but does not pay invoices or handle financial transactions. That’s the role of a plan manager. If you have both, they work alongside each other; they’re different roles funded separately in your plan.
What happens if I switch coordinators mid-plan?
Your remaining coordination budget stays in your plan and carries across to your new provider. Nothing is lost by switching. Your new coordinator picks up where the plan leaves off and works within the remaining hours and funding for the period.
How often should I hear from my coordinator?
At Level 2, regular contact is expected more frequently during the setup period or leading into a plan review. If you’re always the one reaching out first and weeks are going by without any update, that’s worth raising with your coordinator or considering a switch.
What will the NDIS support coordination changes mean for me?
The government has indicated that support coordination will move to a commissioned model in the future. For participants who currently have Coordination of Supports funded in their plan, nothing changes until a transition happens. Your coordinator should be able to explain how upcoming changes apply to your specific situation as more details become available.
Does Hyre Support Coordination provide direct support, such as support workers?
No. Hyre Support Coordination delivers coordination only, no support workers, personal care, or direct supports. That means no conflict of interest when your coordinator recommends providers.
Quick contact
Same business day response.
- What It Costs You
Get Started With NDIS Level 2 Coordination of Supports in Melbourne
If Coordination of Supports is already in your NDIS plan, you can get started straight away. If you’re not sure what’s funded or want to understand what proper Level 2 coordination looks like, get in touch.
Phone: 1300 584 877
Email: info@hyrecoordination.com.au