Registered NDIS Support Coordinator
Free 30-minute plan review
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Levels 1, 2 & 3
- Hospital Discharge Support
NDIS Hospital Discharge Support Coordination Melbourne
Hyre Support Coordination coordinates NDIS hospital discharge across Greater Melbourne and regional Victoria. Our coordinators engage while the participant is still admitted, working directly with the hospital team, the NDIA, and providers to ensure the right supports are in place before discharge.
- NDIS Registered Since 2018
- NDIS Registration No. 4050142775
- All Three Levels Under One Provider
- NDIS Registered Since 2018
- NDIS Registration No. 4050142775
- All Three Levels Under One Provider
What NDIS Hospital Discharge Support Covers
The NDIS funds disability-related supports required after discharge, not inpatient medical care, which remains the health system’s responsibility. What the NDIS can fund for hospital discharge includes:
- Support Coordination: Coordinating providers, reviewing the NDIS plan, and ensuring the right services are in place before discharge. Funded under the Capacity Building budget.
- Home Modifications and Assistive Technology: Equipment such as grab rails, shower chairs, or ramps, arranged following an occupational therapist’s assessment.
- Allied Health Supports: Physiotherapy, OT, speech therapy, or psychology related to the participant’s disability, continuing after discharge.
- Short-Term Accommodation (STA): Where a participant cannot yet safely return home and requires temporary accommodation with support.
- Medium Term Accommodation (MTA): Where longer-term housing is being arranged but is not yet available.
How Funding Is Arranged for Hospital Discharge
The NDIA has a dedicated Hospital Discharge team with faster timelines than standard planning. Once notified of an admission, the NDIA commits to contacting the participant within four business days and assigning a Health Liaison Officer. A hospital discharge plan is typically approved within 30 days of notification.
Where a participant’s needs have changed significantly, a Change of Circumstances review can be submitted, or the NDIA can put in place a short-term plan. Participants or authorised representatives can notify the NDIA by calling 1800 800 110 or through the my NDIS portal.
Hospital Discharge Support Coordination by Level
| Level 1 Support Connection | Level 2 Coordination of Supports | Level 3 Specialist Support Coordination | |
|---|---|---|---|
| Typical participant | Lower-complexity needs, stable informal support network | Needs have shifted during admission, and multiple providers are required | High-risk or high-complexity discharge, newly acquired disability |
| NDIA engagement | Limited LAC or plan manager may be sufficient | Direct engagement with HLO and discharge planner | Intensive health, housing, and NDIS systems are involved |
| Provider sourcing | Re-engages existing providers where possible | Sources and onboards new providers before discharge | Commissions across multiple systems simultaneously |
| Backup planning | Not typically required | Maybe needed where timelines are uncertain | Expected primary options may not always be available |
| Hourly rate | $80.06/hr | $100.14/hr | $190.54/hr |
Why Choose Hyre Support Coordination
Hyre Support Coordination delivers Level 1, 2, and 3 Support Coordination as well as Psychosocial Recovery Coaching. Participants do not need a separate provider if their support needs or plan complexity change.
NDIS Registered Since 2018
Registered with the NDIS Quality and Safeguards Commission since 2018 (Registration No. 4050142775). All coordination is delivered within a registered, audited framework under the NDIS Practice Standards.
Multilingual Team
Our team communicates in Portuguese, Filipino, Italian, Macedonian, Turkish, and English. Participants and families who prefer to engage in a language other than English can do so throughout the discharge process.
NDIS Support Coordination Rate Table PAPL 2025–26
| Support Level | Max Hourly Rate | Budget Category |
|---|---|---|
| Level 1 Support Connection | $80.06/hr | Capacity Building |
| Level 2 Coordination of Supports | $100.14/hr | Capacity Building |
| Level 3 Specialist Support Coordination | $190.54/hr | Capacity Building |
Common Discharge Scenarios We Handle
Delayed Discharge Missing Supports
A participant is medically ready to leave, but supports are not yet in place. We identify what is holding up the discharge and resolve it.
- Provider not yet confirmed
- Equipment assessment outstanding
- NDIA decision still pending
Newly Acquired Disability
When a permanent disability is acquired during an admission, we engage the NDIA’s Hospital Discharge team to initiate an access request or plan amendment while the person is in hospital. We gather medical and functional evidence and keep the process moving alongside the treating team.
Urgent Equipment and Home Modification Requirements
- We organise the OT assessment and follow up on NDIA approval, so the equipment is ready before discharge
- Equipment and modifications are confirmed before the discharge date
- Where the discharge date is close, we request urgent processing through the NDIA
Temporary Accommodation Needs
Where home modifications are incomplete or no suitable housing exists, STA or MTA may be required. We source and confirm accommodation early in the admission, well before the discharge date is set.
Complex Health and Housing Situations
Some discharges involve no suitable housing, supports that span multiple systems, and SIL or SDA pathways that require early engagement. Each system runs on its own timeline.
- We coordinate across housing, health, and NDIS to identify what each system is responsible for
- We ensure NDIS supports remain active and do not lapse while longer-term housing options are being arranged
Does Your Plan Management Type Matter for Hospital Discharge?
The type of plan management does not determine eligibility for support coordination during a hospital discharge. What matters is whether the participant’s plan includes a Support Coordination budget and whether the funded level reflects the situation.
Where funding is insufficient, a Change of Circumstances request or a temporary NDIA arrangement can address the gap. Raise this with the HLO or hospital social worker early.
Our Hospital Discharge Process
Our involvement typically begins while the participant is still admitted. Here is what our coordinators do across a typical hospital discharge:
- Review the participant’s current NDIS plan to identify what is already funded and where gaps exist before discharge
- Engage directly with the hospital’s social worker or discharge planner and the NDIA’s Health Liaison Officer
- Collect functional evidence from treating clinicians, OTs, and discharge summaries to support a Change of Circumstances request where needs have changed
- Source, contact, and onboard providers for equipment, allied health, and daily living supports
- Attend or contribute to discharge planning meetings alongside hospital staff and the NDIA’s HLO
- Follow up after discharge to confirm supports are operating and address any gaps early
What Participants and Families Say
Frequently Asked Questions
How long does hospital discharge funding take through the NDIA?
The NDIA aims to approve a hospital discharge plan within 30 days of being notified of an admission.
Can support coordination begin while I am still in the hospital?
Yes. Support Coordination is funded under the Capacity Building budget and is not restricted to post-discharge use. A coordinator can begin discharge planning, gather evidence, and engage with the NDIA while the participant is still admitted.
Can the NDIA fund equipment before discharge?
Assistive technology and home modifications can be funded ahead of discharge, but an occupational therapist’s assessment is typically required before the NDIA will approve them.
Can I leave the hospital before a plan review is completed?
In many cases, yes. The NDIA can put in place a short-term plan to fund discharge supports without waiting for a full plan review.
What happens if my plan does not have enough funding for a complex discharge?
A Change of Circumstances request can be submitted to the NDIA, or the NDIA can put in place a temporary plan to cover the supports required. This should be raised with the hospital social worker or the NDIA’s HLO as early as possible in the admission.
What if I acquired a disability in hospital and I am not yet on the NDIS?
Hospital staff can refer patients with a newly acquired permanent disability to the NDIA to begin an access request. The NDIA aims to complete access assessments for hospital patients within 7 to 10 days of being notified. A hospital social worker is the appropriate first point of contact.
Who is responsible for hospital care costs versus post-discharge supports?
The hospital covers inpatient medical care. The NDIS funds disability-related supports after discharge coordination, allied health, equipment, and accommodation.
Quick contact
Same business day response.
- What It Costs You
Work With Hyre Support Coordination in Melbourne
Hyre Support Coordination works with participants, families, and hospital discharge teams across Greater Melbourne and regional Victoria. Our coordinators engage directly with the NDIA’s Hospital Discharge process to ensure the right supports are in place before a participant leaves the hospital.
Phone: 1300 584 877
Email: info@hyrecoordination.com.au