Registered NDIS Support Coordinator
Free 30-minute plan review
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Levels 1, 2 & 3
- Specialist Support Coordination
NDIS Specialist Support Coordination in Melbourne
Specialist Support Coordination is for participants whose situations are too complex for standard coordination, whose risks require active management, and whose costs of getting it wrong are high.
Hyre Support Coordination is NDIS-registered and delivers Level 3 Specialist Support Coordination across Melbourne and regional Victoria.
- NDIS Registered Provider
- Level 3 Specialists
- Allied Health Qualified Team
- Hospital Discharge Referrals Welcome
- Urgent Intake Available
- NDIS Registered Provider
- Level 3 Specialists
- Allied Health Qualified Team
- Hospital Discharge Referrals Welcome
- Urgent Intake Available
Who Qualifies for Level 3 NDIS Specialist Support Coordination?
Level 3 is not a step up from Level 2; it is a completely different type of work. It is funded when your situation involves a level of risk or complexity that standard coordination cannot safely manage.
If your plan includes a Specialist Support Coordination budget under Capacity Building, the NDIA has already assessed your situation as needing this. Common situations include:
- Repeated hospital admissions for mental health or complex medical needs
- Mental health conditions with a significant impact on daily functioning and safety
- Contact with the justice system, including parole or community-based orders
- Unstable housing, exploitation risk, or family violence
Not sure if you qualify? These are common situations, but not the only ones. Call us, and we will read through your plan with you.
Does Level 3 NDIS Specialist Support Coordination Involve?
At Level 2, a coordinator connects you to services and keeps things running. At Level 3, the work goes much deeper.
Supporting Participants Across Health and Housing
Specialist coordinators work across the NDIS, the health system, the justice system, housing, and child protection, knowing who to call in each system and making sure nothing falls through the gaps.
Specialist Coordinators Manage Risk
Your coordinator regularly reviews risks, implements plans, and works directly with your clinical team. The goal is to catch problems before they turn into crises.
Crisis Support When Situations Change Quickly
When something difficult happens, a hospital admission, a housing loss, a mental health episode, your coordinator is reachable when it matters, not just at scheduled check-ins. If something comes up, they are on it.
Turning Clinical Recommendations Into Practical Supports
Specialist coordinators read your clinical documents, understand what your treating team recommends, and turn it into funded supports that actually match your needs.
NDIS Hospital Discharge Support in Melbourne
Planning support around a hospital discharge is one of the most common reasons people are referred to us. Leaving the hospital without the right supports in place can cause things to fall apart quickly.
Here is how we handle it:
- We get in touch while the participant is still in the hospital
- We attend the discharge planning meeting
- On the day of discharge, we confirm everything is in place
- For the first two weeks, contact is frequent, then we ease back
One participant was referred the day before discharge with nothing in place. We had support sorted and were checking in daily within 24 hours.
If you are a hospital social worker or discharge planner, call us on 1300 584 877 or use our referral form.
Building Evidence for Your NDIS Plan Review
Specialist plans need stronger evidence at review time than standard plans. The NDIA needs to see that the Level 3 funding is justified and that the coordination is making a real difference.
Your coordinator documents everything throughout the life of your plan:
- Every meeting and decision
- Every risk identified and addressed
- Every provider interaction and outcome
When review time comes, the evidence is already there, not put together at the last minute.
This matters because Level 3 funding is not automatically renewed. A poorly evidenced review can lead to reduced funding, even when your needs have not changed. We also help you prepare for the review meeting itself.
What Happens During an NDIS Crisis Situation?
Crises are not the exception in Level 3 work; they are part of it. A participant was admitted to the hospital without warning. Housing falls through overnight. A key support stops without notice.
When this happens, your coordinator:
- Makes contact quickly, not at the next scheduled check-in
- Reaches out to the hospital, housing provider, or clinical team
- Arranges emergency support where needed
- Puts better support in place so the same thing does not happen again
Your coordinator also watches for early warning signs that a provider is becoming unreliable, a participant stepping back from services, a change in mental health and takes action early.
Why Families Choose Us for Specialist Support Coordination
NDIS Registered and Accountable
We are reviewed against the NDIS Practice Standards. Our registration number is available on request. For Agency-managed participants, using a registered provider is not optional; it is the only way your plan will cover the cost.
No Conflict of Interest
We do not provide personal care, transportation, or any other direct support. Every recommendation we make is based on what is right for you, nothing else.
Allied Health Qualified Coordinators
Our specialist coordinators come from backgrounds in social work, mental health nursing, occupational therapy, and psychology. They bring clinical understanding to every case.
Multilingual Support Coordination Team
Our team includes coordinators who speak Portuguese, Filipino, Italian, Macedonian, Turkish, and English. If language matters to you, let us know.
Fast Response During Crisis Situations
When things go wrong, your coordinator does not wait for the next scheduled check-in. They are available quickly and start working on a solution straight away.
Fast Intake and No Long Waitlist
If we say yes, we start within five business days. For urgent situations like hospital discharge, we move faster.
Specialist Support Coordination Across Melbourne
Our team works across all of Melbourne and parts of regional Victoria. In-person visits are a standard part of Level 3 work, especially during the early stages and harder periods.
Inner Melbourne and North: Carlton, Fitzroy, Richmond, Brunswick, Coburg, Preston, Reservoir, Epping, Craigieburn
Eastern Suburbs: Box Hill, Glen Waverley, Doncaster, Ringwood, Mitcham, Croydon, Nunawading
South-East Melbourne: Dandenong, Cranbourne, Frankston, Berwick, Pakenham, Noble Park, Narre Warren
Western Melbourne: Footscray, Sunshine, Werribee, Hoppers Crossing, Tarneit, Point Cook, Melton
Regional Victoria: Geelong, Ballarat, Bendigo, and the Mornington Peninsula via in-person visits and Telehealth.
Frequently Asked Questions
My situation has become more complex. How can I obtain Level 3 funding?
Request it at your next plan review. Bring letters from your psychiatrist, GP, or hospital social worker explaining how things have changed and why standard coordination is no longer enough. The stronger the documentation, the stronger the case.
My plan was just approved with Level 3 funding. What do I do now?
Contact a specialist coordinator as soon as possible. Level 3 funding is time-limited, and the earlier you start, the more you can use. Your coordinator will review your plan, understand your situation, and set priorities for the months ahead.
My family member has been in the hospital, and we have not spoken to the NDIS yet. Where do we start?
Tell the hospital your family member is an NDIS participant. If they are not yet on the NDIS, ask the hospital social worker to start the process. Get a coordinator involved early; gaps at discharge are much harder to fix once someone is already home.
Can a plan have both Level 2 and Level 3 at the same time?
Yes. A common arrangement is a Specialist coordinator during the most complex early stages, and a Level 2 coordinator for ongoing day-to-day support. This depends on individual needs and what the NDIA funds.
Do I need a referral to access a Specialist coordinator?
No, you can contact us directly. But Level 3 funding must already be in your plan. If it is not, your GP, psychiatrist, or hospital social worker can support the case at your next plan review.
What if the coordinator is not the right fit?
Let us know, and we will move you to a different team member. At this level of complexity, the right match matters.
Quick contact
Same business day response.
- What It Costs You
Speak With a Specialist Support Coordinator Today
If you or someone you support has Level 3 funding and needs a specialist coordinator, the first step is a free conversation.