Provider emails, appointment changes and requests for paperwork can leave you spending more time arranging support than receiving it.
Hyre Support Coordination provides registered NDIS support coordination in Brunswick. We help you organise services, understand your options and follow up on work that needs attention. You choose the assistance you want from us and the tasks you prefer to handle yourself.
We serve Brunswick, Coburg and Brunswick West within the Merri-bek City Council area.
You may know which support you need but be unsure who is handling the next step. A referral might be waiting for a report, an agreement may need clarification, or a provider may not have responded.
Your support coordinator in Brunswick establishes what is outstanding and takes on the follow-up agreed with you. We contact the relevant people with your consent, find out what is needed and explain the response.
Our work includes:
If a family member has been managing these tasks, we discuss what they will continue doing and where you want your coordinator involved. This gives everyone a clearer understanding of their responsibilities without taking decisions away from you.
A provider may have an appointment available but still be unsuitable for the assistance you need. Relevant experience, service delivery and the proposed schedule all matter when deciding whether to proceed.
We approach providers with a clear description of what you are seeking. We ask about referral requirements, current availability, applicable registration requirements, and whether they accept your plan management arrangements.
You receive the details needed to compare realistic options. A home-based service may suit you better than a clinic appointment, while a provider in Coburg may offer a particular service unavailable closer to home. We discuss those differences before you commit.
You can keep providers who already understand your needs. Our search can focus on one missing service or several new arrangements, depending on your plan and priorities.
Your healthcare and disability services may need information from each other to deliver appropriate support. With your consent, we help the relevant professionals communicate about matters affecting your day-to-day assistance.
Holstep Health has a site at 11 Glenlyon Road in Brunswick. If you already receive care there, your coordinator can request relevant recommendations or reports from the service involved. Its GP page currently states that the clinics are not accepting new patients, so we do not present Holstep as an available GP referral.
Other services at Holstep have their own intake requirements. We check the specific service, eligibility, and referral process rather than assuming every program is available through the Brunswick site.
Your treating professionals remain responsible for clinical advice. Hyre Support Coordination follows through on the agreed NDIS work, such as obtaining information a disability provider needs or clarifying a recommendation before services change.
Public transport nearby does not always make an appointment easy to attend. You may need assistance boarding, a shorter walk from the stop, or time to rest before the return journey.
Brunswick station is on the Upfield line, and Route 19 trams travel along Sydney Road. We consider which option suits the appointment address and your access needs, including the remaining journey to the provider’s entrance.
When comparing services, we look at:
Travel between Brunswick, Coburg and Brunswick West can involve different connections. We use the actual destination and current travel information rather than assuming one route works for every service.
If regular travel would be difficult, we ask about suitable home visits or remote appointments.
Support Connection helps you understand your options and make connections with funded, mainstream and community services. You can also develop practical skills for making enquiries, comparing providers and organising support.
Coordination of Supports helps you establish and maintain services across your plan. Your coordinator assists with provider arrangements, addresses service problems and supports you to manage more of your own decisions and tasks.
Our specialist support coordination addresses complex barriers to accessing or maintaining support. It may involve several organisations working through unresolved responsibilities or developing arrangements for significant changes in your circumstances.
Psychosocial recovery coaching supports participants with psychosocial disability to pursue recovery goals, strengthen everyday skills and maintain connections with services. Your coach works alongside existing clinical care.
Before accepting a service, you should understand what the provider is offering and what each party is responsible for.
We help you compare the proposed agreement with the support discussed. This includes the assistance to be delivered, appointment arrangements, notice requirements, and the process for raising concerns. If something is missing or unclear, we help you request an explanation or amendment.
Once support begins, the agreement remains a useful reference. If delivery differs from what you expected, we help you describe the issue and seek a response. Where your needs have changed, we discuss whether the arrangement needs updating.
We also keep track of unresolved needs and relevant provider information that may assist with future NDIS planning discussions.
You need to know who is doing the work, what experience they bring, and how their recommendations are made.
Learn more about the Hyre Support Coordination team.
Yes. We provide support coordination across Brunswick, Coburg and Brunswick West. Contact us with your location and the assistance you need so we can discuss current capacity. Phone and video appointments are available, with in-person meetings by arrangement.
Yes. You can choose separate providers for different supports, subject to the relevant plan and registration requirements. Your coordinator helps clarify their roles and any information they need to share, with your consent.
Tell us how you prefer to receive information. We can agree on written updates for routine matters and discuss when a call or meeting would be helpful. Updates should make outstanding tasks and decisions clear.
No. You can ask why a provider was suggested, decline the recommendation, or request alternatives. We explain any practical limitations affecting the available options so you can make an informed choice.
Agreed coordination work can be billable whether delivered in person, by phone or by video. Before starting, we explain the applicable rate, how time is recorded, and any proposed additional charges. Our support coordination costs page provides further information.
Yes. We can review which tasks you want to take over and what assistance you still need. Changes are discussed with you and reflected in the agreed service arrangements.
Same business day response.
Tell us which parts of organising your support are taking too much time or leaving you unsure what to do next. We will discuss how NDIS support coordination in Brunswick could assist you and explain the next steps.
The free 30-minute review is a consultation with Hyre Support Coordination, not an official NDIA reassessment. There is no obligation to proceed.
Hyre Support Coordination | NDIS Registration Number 4050142775