Privacy Policy

    HyreCoordination

    Miracle Ability Pty Ltd trading as Hyre Coordination (“Hyre Coordination”, “we”, “us”, or “our”)

    NDIS Registration No. 4050142775

    Level 19, 180 Lonsdale Street, Melbourne VIC 3000

    Last updated: 7 October 2026

    1. Introduction and Commitment to Privacy

    Hyre Coordination is committed to protecting the privacy and confidentiality of personal and sensitive information provided by our participants, families, referrers, and website visitors. As an NDIS-registered provider, we follow the privacy obligations in the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the rules of the NDIS Quality and Safeguards Commission. We also comply with the Health Records Act 2001 (Vic) and the NDIS Practice Standards.

    This Privacy Policy explains how we collect, use, store, disclose, and secure your personal information when you use our website (https://hyrecoordination.com.au/) or engage our Support Coordination and Psychosocial Recovery Coaching services.

    2. What Information We Collect

    We only collect information that is reasonably necessary to deliver our NDIS support services and manage our organisation. Depending on how you interact with us, this may include:

    • Personal identification information: Full name, date of birth, and contact details (phone number, email address, residential address).
    • NDIS and support information: NDIS participant number, plan dates, funding management type (Agency, Plan, or Self-Managed), goals, and current service arrangements.
    • Sensitive information (health and background): With your explicit consent, we may collect sensitive health information, medical history, psychosocial assessments, hospital discharge summaries, or details relating to disability, guardian or nominee arrangements, and culturally and linguistically diverse (CALD) backgrounds, so we can tailor our Level 1, Level 2, Level 3, or Recovery Coaching support.
    • Referrer and family information: Details of family members, advocates, legal guardians, or healthcare referrers (for example hospital social workers, GPs, and allied health professionals) acting on your behalf or coordinating your care.
    • Website usage data: IP address, browser type, device details, and interaction data collected through cookies and analytics when you browse our website.

    3. How We Collect Personal Information

    We collect information by lawful and fair means, typically when you:

    • Fill out an enquiry or contact form on our website.
    • Call us directly or book a free 30-minute plan review.
    • Sign a Service Agreement with us.
    • Communicate with our support coordinators, recovery coaches, or administrative team by email, phone, or in person.
    • Are referred to us by a third party (such as a hospital discharge planner, family member, or support network), provided you or your authorised representative have given consent.

    4. Why We Collect, Use, and Disclose Your Information

    We use your personal and sensitive information only for purposes directly related to our services, including:

    • Assessing your NDIS plan and working out how our support coordination or recovery coaching services can assist you.
    • Delivering Level 1, 2, and 3 Support Coordination and Psychosocial Recovery Coaching.
    • Communicating with you regularly about your budget, plan goals, and provider outreach.
    • Coordinating care and working safely with your broader clinical, health, and service-provider network (with your consent).
    • Meeting legal, regulatory, and auditing obligations set by the NDIS Quality and Safeguards Commission or other government bodies.
    • Improving our website, administrative workflows, and customer service.

    We do not sell, rent, or trade your personal information to third parties for marketing purposes.

    5. Disclosure to Third Parties

    We may share your information with trusted third parties only when necessary to deliver our services or meet legal obligations:

    • Your service network: Other NDIS service providers, allied health professionals, or clinical teams, only as required to implement your NDIS plan and coordinate your supports.
    • Legal and regulatory bodies: The NDIS Quality and Safeguards Commission, the NDIA, or other government authorities where required by law.
    • Professional advisors: IT service providers, legal advisors, and auditors bound by strict confidentiality obligations.

    6. Data Security and Storage

    Hyre Coordination takes the security of your information very seriously. We use physical, electronic, and procedural safeguards to protect your personal information from unauthorised access, loss, modification, or disclosure:

    • Digital records are stored securely in encrypted cloud environments with restricted access controls.
    • Some cloud providers may store data on servers outside Australia. Where this happens, it is under contracts that require Australian-standard protection of your information.
    • Staff are trained in privacy, confidentiality, and data security.
    • Participant records are kept for a minimum of 7 years, as required under NDIS rules. After that, information is securely destroyed or de-identified.

    7. Data Breaches

    We comply with the Notifiable Data Breaches scheme. If a data breach is likely to result in serious harm, we will notify the affected people and the Office of the Australian Information Commissioner (OAIC) where required.

    8. Accessing and Correcting Your Information

    You have the right to request access to the personal information we hold about you, and to ask for corrections if you believe it is inaccurate, incomplete, or out of date.

    To make a request, please contact us using the details in section 11. We will respond within a reasonable timeframe. In some legal or NDIS-regulated situations, access may be restricted or refused as permitted by law, and in that case we will give you written reasons.

    9. Website Cookies, Analytics and External Links

    Our website uses cookies and Google Analytics to improve your experience and measure general web traffic. You can disable cookies in your browser settings, though this may affect some features of our site.

    Our website may link to external websites (such as the NDIS Commission). We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.

    11. Contact Us

    If you have questions or concerns about how we handle your personal information, or you wish to make a privacy complaint, please contact us:

    • Business name: HyreCoordination (Miracle Ability Pty Ltd)
    • Address: Level 19, 180 Lonsdale Street, Melbourne VIC 3000
    • Phone: 1300 584 877
    • Email: info@hyrecoordination.com.au

    If you are not satisfied with our response, you can escalate a privacy complaint to the Office of the Australian Information Commissioner (OAIC):