Registered NDIS Support Coordinator
Free 30-minute plan review
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Levels 1, 2 & 3
- Mental Health NDIS Support
NDIS Mental Health Support in Melbourne: Coordination and Recovery Coaching
If you or someone you care for has a psychosocial disability, a mental health condition that significantly affects daily life, the way your NDIS supports are set up and managed makes a real difference.
A good plan on paper means very little if no one is actively coordinating what happens next. Providers don’t always talk to each other. Appointments get missed. Funding sits unused while someone is still struggling.
Hyre Support Coordination is a registered NDIS provider delivering both Support Coordination (including Specialist) and Psychosocial Recovery Coaching for participants with mental health conditions across Melbourne and regional Victoria.
- NDIS Registered Provider
- Mental Health-Trained Team
- Recovery Coaching
- Multilingual Team
- NDIS Registered Provider
- Mental Health-Trained Team
- Recovery Coaching
- Multilingual Team
Mental Health Conditions We Support Under the NDIS
The NDIS uses the term psychosocial disability to describe the functional impairment that can result from a mental health condition. Eligibility isn’t based on diagnosis alone; it comes down to how significantly the condition affects day-to-day functioning.
The conditions our team works with most often include:
- Major depressive disorder and treatment-resistant depression
- Anxiety disorders: generalised anxiety, panic disorder, and social anxiety
- Schizophrenia and other psychotic disorders
- Bipolar disorder (Types I and II)
- Post-traumatic stress disorder (PTSD) and complex PTSD
- Borderline personality disorder
- Obsessive-compulsive disorder and eating disorders
- Co-occurring substance use and mental illness
Many participants carry more than one of these diagnoses. Complex presentations aren’t something we refer elsewhere; they’re where our team is most experienced.
NDIS Support Coordination and Psychosocial Recovery Coaching: How They Work Together
These two supports serve different purposes, and many participants benefit from having both funded in their plan.
NDIS Support Coordination for Mental Health Levels 2 and 3 Specialist
NDIS Support Coordination helps you make sense of your plan, connect with the right providers, manage your Capacity Building budget, and prepare for NDIS plan reviews.
For participants with mental health conditions, this is often funded at Level 3 Specialist Support Coordination because the clinical environment, risk factors, and provider landscape tend to be more complex than a standard plan.
A Specialist Support Coordinator can work across the NDIS, public mental health, and housing systems at the same time. With your consent, they speak directly with your psychiatrist, GP, and community mental health team and attend clinical appointments when it helps.
Psychosocial Recovery Coaching in Melbourne
A Recovery Coach works differently from a coordinator. Rather than managing your plan from the outside, a Recovery Coach works directly alongside you through the recovery process itself.
They help you set and work toward your recovery goals, build practical day-to-day skills, and stay connected with services during difficult periods. The focus is on building real choice and control over your own supports over time.
Our Recovery Coaches hold, at minimum, a Certificate IV in Mental Health or a Certificate IV in Mental Health Peer Work. Several have lived experience of mental health challenges or the NDIS system.
How NDIS Support Coordination Works for Mental Health Participants
Here’s what the process typically looks like for a new participant with a mental health condition.
Step 1: First Contact and Understanding Your Situation
When you get in touch, we’ll ask about your current situation, your NDIS plan, what’s funded, what’s already in place, and what isn’t working. It’s a conversation, not a form-filling exercise.
Step 2: Service Agreement and Getting Started
Once you decide to work with us, we’ll send a service agreement outlining what we’re funded to do. We aim to start within five business days of signing.
Step 3: Reviewing Your NDIS Funded Supports and Identifying Gaps
Your coordinator maps every service currently involved, treating clinicians, community mental health teams, housing providers, and informal supports. Then we identify what’s missing and where gaps are creating risk.
For mental health participants, this step often uncovers things like a psychiatrist who hasn’t been told what’s in the NDIS plan, an expired service agreement, or a recovery goal with no funded support attached.
Step 4: Finding and Connecting NDIS Providers in Melbourne
We put together a shortlist of providers suited to your goals and circumstances, both NDIS-registered and unregistered, depending on how your plan is managed.
For participants with psychosocial disability, the right match matters more than it might for other support types. We consider clinical background, communication style, and whether a provider has genuine experience with mental health presentations.
Step 5: Ongoing Coordination and NDIS Plan Review Preparation
Once supports are in place, your coordinator stays actively involved, monitoring how things are tracking, stepping in when providers aren’t delivering, and building evidence well before your NDIS plan review date.
For participants with psychosocial disability, the review report needs to clearly capture the functional impact of the condition and how supports have been used. That evidence-building starts months in advance.
Why Choose Hyre Support Coordination
NDIS Participants With Complex or High-Risk Mental Health Needs
Participants with multiple diagnoses, recent hospitalisations, forensic history, or co-occurring substance use aren’t cases we pass on. Our team has direct experience working with complex mental health presentations across the NDIS and public health system.
NDIS Support Coordination and Recovery Coaching Under One Provider
We deliver both NDIS Support Coordination and Psychosocial Recovery Coaching through dedicated teams. Your coordinator manages the plan, your Recovery Coach works alongside you on recovery goals, and the two communicate with each other.
Multilingual NDIS Support Team
The team works in Portuguese, Filipino, Italian, Macedonian, Turkish, and English. If language matters to you or the person you support, we’ll match accordingly.
NDIS Registered Provider Since 2018
Hyre Support Coordination has been registered with the NDIS Quality and Safeguards Commission since 2018, meeting NDIS Practice Standards across all service types.
NDIS Mental Health Support Across Melbourne and Regional Victoria
Hyre Support Coordination works with participants across all of Greater Melbourne and parts of regional Victoria, including Geelong, Ballarat, Bendigo, and Melton.
Our coordinators and Recovery Coaches have backgrounds in mental health, social work, and community services. The team communicates directly with psychiatrists, GPs, community mental health services, and hospital discharge planners, not just with participants and their families.
We meet participants in person where that’s helpful, and by phone and video where it works better.
How to Get NDIS Mental Health Supports Funded in Your Plan
If you’re already an NDIS participant, check your plan for these line items:
- Capacity Building Support Coordination (Level 2 or Specialist Level 3)
- Capacity Building Improved Daily Living (may include Recovery Coaching)
- Capacity Building Increased Social and Community Participation (may include Recovery Coaching or peer support)
If those supports aren’t in your current plan, the next NDIS plan review is the opportunity to request them. The evidence that matters most: letters from a psychiatrist, GP, or community mental health team that clearly describe how the condition affects everyday functioning, not just the diagnosis.
If your situation has changed significantly since your last review, a change of circumstances review may be possible without waiting.
If you’re not yet an NDIS participant, the NDIS applies a functional impact test for psychosocial disability. What matters isn’t the diagnosis itself; it’s how the condition affects your ability to carry out day-to-day activities. We can walk you through the access process and what supporting evidence tends to help.
What Participants and Families Say
Frequently Asked Questions
How do I know if my mental health condition qualifies me for the NDIS?
The NDIS doesn’t assess based on diagnosis. It looks at how the condition affects your ability to carry out daily activities, things like getting out of bed, keeping appointments, managing money, or staying connected with others.
A detailed report from your psychiatrist or GP describing those functional impacts is the most useful starting point. Letters that list a diagnosis without describing its real-world effects tend not to carry much weight at access or plan review.
What does a Recovery Coach actually do day to day?
A Recovery Coach works directly with you, not just on your behalf. In practice, that might mean helping you prepare for a difficult appointment, working through a daily routine that’s been falling apart, or staying in contact during a period when engaging with services feels hard.
What happens at my NDIS plan review if I have a psychosocial disability?
Your Support Coordinator should be preparing for this well before the review date, documenting how supports have been used, gathering evidence from treating clinicians, and building a case for continued or increased funding.
The strength of the evidence around functional impact usually determines the outcome. A review report that doesn’t clearly describe how the condition affects daily life tends to result in reduced funding, even when the person’s needs haven’t changed.
Can I have both Support Coordination and Recovery Coaching in my NDIS plan?
Yes, and many participants with psychosocial disability do. The two supports are funded from different budget lines and serve different purposes. The NDIA decides whether both are funded based on your individual situation and goals.
Can I change my Support Coordinator or Recovery Coach if it's not working?
Yes. You can give notice under your service agreement and move to a different provider at any time. You don’t need permission from the NDIA or your current provider.
The relationship matters in mental health support more than in most NDIS contexts. If it isn’t working, changing is the right call.
Does the NDIS cover therapy, medication, or psychiatric care?
No. The NDIS funds support for daily life coordination, recovery coaching, and capacity building. Therapy, medication, and psychiatric care are covered by Medicare and the state health system.
Your coordinator can help make sure NDIS supports and clinical care are working together rather than overlapping or leaving gaps, but the treatment itself is separate.
What if the participant is currently in the hospital or has recently been discharged?
Getting a coordinator or Recovery Coach involved during or shortly after a hospital admission can make a significant difference. We can liaise with the hospital’s social work team and the NDIA Hospital Liaison Officer to make sure supports are ready before discharge, not arranged in a rush afterwards.
Quick contact
Same business day response.
- What It Costs You
Get Started With NDIS Mental Health Support in Melbourne
Hyre Support Coordination works with participants across Greater Melbourne and regional Victoria, delivering Support Coordination and Psychosocial Recovery Coaching for participants with mental health conditions and psychosocial disability.
If you’re not sure which service fits your plan, get in touch, and we’ll go through it with you.
Phone: 1300 584 877
Email: info@hyrecoordination.com.au