Hospital appointments, therapy referrals and daily supports can involve several organisations, each handling a different part of your care. Keeping everyone informed should not leave you making the same calls and explaining the same changes repeatedly.
Hyre Support Coordination provides registered NDIS support coordination in St Albans, helping you organise services and follow through between providers. We support participants across the Brimbank City Council area, including Albion, Albanvale and Kings Park.
A therapist may recommend a change to your daily support, but your support worker has not received the information. Another provider may need a report before accepting your referral. These are practical tasks that can hold up otherwise suitable services.
Your coordinator establishes what needs to happen, contacts the relevant people with your consent and follows up on the response. You receive updates on outstanding work and any decisions that need your input.
We also look at how the arrangements fit together. That may mean avoiding conflicting appointments, clarifying who is requesting an assessment, or helping providers understand an agreed change. You can keep the providers you value while getting assistance with the parts that are not working.
Sunshine Hospital is on Furlong Road in St Albans. If you attend the hospital or are preparing to return home after an admission, your NDIS providers may need information about changes affecting your everyday support.
With your permission, we contact the relevant treating or discharge team to establish what your disability providers need to know. Our coordination can include:
Where Western Health’s Disability Liaison Service is involved, we can communicate with that team about the agreed NDIS-related work. The service helps people with disability access healthcare across Western Health.
Your treating team remains responsible for clinical decisions. Our role is to organise the disability-support arrangements and make any gaps clear before they are overlooked.
Getting to a station does not necessarily mean you can reach an appointment independently. The remaining walk, road crossings, waiting time and assistance needed inside the building all matter when choosing a service.
For appointments near St Albans station, we check the actual clinic address and the journey from the station entrance. For Sunshine Hospital, Western Health identifies Ginifer as the nearest station, approximately 600 metres away, with the 408 bus stopping near the Furlong Road entrance. The distance to your particular clinic may be longer.
Your coordinator asks what you can comfortably manage and what assistance is already arranged. If the trip is difficult, we explore a more suitable appointment time, home visits or an appropriate remote option with the provider.
We also consider the return journey. A service should fit your day without assuming that a family member will always be available to collect you.
A local provider may offer the therapy you need, but acceptance can depend on the service, referral requirements and how your plan is managed. We establish those details before asking you to commit.
For example, IPC Health has a St Albans campus at 1 Andrea Street and offers an NDIS allied health service. A referral still needs to be checked with intake for the required discipline, appointment location, eligibility, and current wait. Having a campus nearby does not establish that every service is delivered there.
When approaching this or another provider, we establish:
If there is a wait, we explain what is known and discuss whether to explore another provider. Naming a local service does not mean we have a referral partnership or can guarantee an appointment.
We agree on the service according to your needs and the relevant support included in your plan.
Support Connection helps you understand your plan and make connections with providers, community services and mainstream supports. The work includes developing practical skills to make enquiries and organise services yourself.
Coordination of Supports helps you establish a mix of services and maintain arrangements over time. Your coordinator addresses service problems, follows up on agreed tasks and supports your ability to direct your own care.
Specialist support coordination addresses complex barriers to accessing or maintaining support. It can involve resolving responsibilities across organisations and developing arrangements for circumstances that standard coordination cannot adequately address.
Our psychosocial recovery coaching helps participants with psychosocial disability work towards recovery goals and maintain involvement with services. Coaching supports everyday skills and decision-making alongside existing clinical care.
A coordinator needs to understand both the assistance you want and the work required to arrange it. Our team combines relevant professional experience with a dedicated focus on coordination.
You can learn more about our team and professional backgrounds.
Yes. We provide support coordination in St Albans and surrounding areas, including Albion, Albanvale, Kings Park, Deer Park, Cairnlea and Sunshine. Contact us with your location so we can discuss current capacity and appointment options.
We explain the rate, billing arrangements and any proposed travel charges before you agree to the service. We also check the relevant allocation in your plan and discuss how to use the available coordination funding for the agreed work.
Further details are available on our support coordination costs page.
Phone and video appointments are available. In-person meetings can be arranged according to your location and our capacity. Tell us about accessibility requirements when you enquire so we can discuss a suitable option.
Yes. We first confirm that we can take on your coordination and check your current agreement’s notice requirements. With your permission, we request the relevant records and identify outstanding referrals, reports, and provider arrangements that need attention.
We can help you review the service agreement, understand the explanation given, and raise the issue with the provider. Applicable cancellation rules depend on the support and current pricing arrangements, so we do not apply a single notice period to every service.
Tell your coordinator what has changed and how it affects everyday support. We can help document the change and request relevant provider information. Where a change to your plan may be needed, we help you prepare the information for the NDIA to consider.
Your current plan is helpful, along with any provider details or outstanding matters you want to discuss. You do not need to collect every report before contacting us. The free review is a 30-minute consultation with Hyre Support Coordination, not an official NDIA reassessment.
Same business day response.
Tell us which services are involved, what remains unresolved, and where you would like assistance. We will discuss your requirements, explain our service and confirm the next steps.
Hyre Support Coordination | NDIS Registration Number 4050142775