Registered NDIS Support Coordinator
Free 30-minute plan review
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Levels 1, 2 & 3
- Level 1 Support Connection
NDIS Level 1 Support Connection in Melbourne
Level 1 Support Connection is the starting point for many NDIS participants. It’s designed to help you understand your plan, connect with the right providers, and build the confidence to manage your own supports over time.
Hyre Support Coordination delivers NDIS Level 1 Support Connection across Melbourne and regional Victoria as a registered NDIS provider.
- NDIS Registered
- All Three Coordination Levels
- Multilingual Team
- NDIS Registered Provider
- All Three Coordination Levels
- Multilingual Team
What Is NDIS Level 1 Support Connection?
Level 1 is for participants who need help getting started, not long-term ongoing coordination. The NDIA funds it when you need someone to walk you through your plan, help connect you with providers, and then step back once things are set up.
The goal is to build your capacity to manage your own NDIS supports independently. It sits under the Capacity Building budget and is typically funded for participants with simpler plans, someone on their first NDIS plan, or a self-managed participant who finds the admin side of things overwhelming.
If your plan is more complex, with multiple providers, significant risk factors, or a psychosocial disability, you may need Level 2 Coordination of Supports or Level 3 Specialist Support Coordination instead.
What Level 1 Support Connection Includes
A Support Connector works with you over a focused period, typically the first few months of your plan. Here’s what that actually involves.
Understanding Your NDIS Plan Funding
NDIS plans can be confusing. Funding categories, what’s covered and what isn’t, how your budget is structured, your Support Connector breaks it all down in plain language so you know exactly what you’ve been funded for.
Finding the Right Supports for Your NDIS Goals
Your connector works with you on your NDIS goals and helps identify the right funded supports. The aim is to make sure your Capacity Building budget goes toward what actually matters.
Finding NDIS Providers in Your Area
Your connector typically shortlists providers based on availability, location, language preferences, service fit, and whether your plan is self-managed or plan-managed. For participants new to the system, knowing who to contact and what to ask is one of the most practical things a connector can offer.
Getting Your First NDIS Providers in Place
In many cases, your connector makes the initial contact with providers on your behalf and then hands off that relationship to you. For participants who find phone calls or admin difficult, this can make the difference between getting support started and not starting at all.
Informal and Community Supports Outside Your NDIS Budget
Your NDIS budget doesn’t have to cover everything. Your connector will also identify informal and community supports, family, friends, local Melbourne services, GPs, and community health centres, so funded hours aren’t spent on things available elsewhere.
Building Your Capacity to Manage Your NDIS Plan
By the end of the engagement, you should feel confident tracking your support budget, managing provider relationships, and handling basic plan issues independently. That’s the core purpose of Level 1 Support Connection.
Who Is Funded for NDIS Level 1 Support Connection?
The NDIA typically funds Level 1 for participants who:
- Are on their first NDIS plan and need help understanding their funding
- Have strong informal supports, such as family, friends, or community, who can assist with day-to-day coordination
- Are self-managing their plan but need help getting started
- Have a primarily physical disability and can make their own decisions about their supports
Why Choose Us for NDIS Level 1 Support Connection in Melbourne?
NDIS Registered Provider Since 2018
We’ve been registered with the NDIS Quality and Safeguards Commission since 2018, meeting NDIS Practice Standards across all coordination levels.
We Cover All Three Levels of Support Coordination
Whether you need Level 1 Support Connection, Level 2 Coordination of Supports, or Level 3 Specialist Support Coordination, we deliver all three across Melbourne and regional Victoria. If your needs change, you don’t need to find a new provider.
No Conflict of Interest
We deliver coordination only, no support workers, personal care, or direct supports. Every provider recommendation is based on what’s right for the participant, nothing else.
Multilingual NDIS Support Team
The team works in Portuguese, Filipino, Italian, Macedonian, Turkish, and English. If language matters to you or the person you support, let us know when you get in touch.
When Should You Consider Upgrading to Level 2?
Some participants who start at Level 1 find that their situation is more complex than their plan assumed. It may be worth considering Level 2 Coordination of Supports if:
- You’re spending several hours a week on coordination instead of the things your plan was meant to enable
- You’ve had multiple provider issues that have been difficult to resolve on your own
- Your support arrangements are becoming more complex over time
- You’re falling behind on budget tracking or struggling to prepare for your NDIS plan review
NDIS Support Coordination Levels: Level 1 vs Level 2 vs Level 3
Not sure which level is right for you? Here’s a simple breakdown.
Level 1 Support Connection | Level 2 Coordination of Supports | Level 3 Specialist Support Coordination | |
Who it’s for | Participants with simpler plans or on their first NDIS plan | Participants with more complex needs and multiple providers | Participants with high complexity, significant risk, or psychosocial disability |
How long | Short-term first few months of a plan | Ongoing across the full plan period | Ongoing, with intensive involvement |
What it covers | Understanding your plan, finding providers, getting set up | Managing providers, budget, and plan reviews | Complex system navigation, crisis support, clinical liaison |
Budget line | Capacity Building Support Coordination | Capacity Building Support Coordination | Capacity Building Support Coordination |
How Hyre Support Coordination Delivers Level 1 Support Connection in Melbourne
Our Level 1 Support Connectors typically work with participants over the first two to three months of a plan, with the most intensive work happening in the first six weeks. After the initial setup period, contact becomes lighter, with support available as needed and periodic check-ins.
If your situation changes and you need more hands-on coordination, we can help you make the case for an upgrade to Level 2 at your next NDIS plan review. We cover all of Greater Melbourne and parts of regional Victoria, including Geelong, Ballarat, Bendigo, and Melton. Face-to-face across Melbourne, phone, and video for regional participants.
How to Get Level 1 Support Connection Funded in Your NDIS Plan
If Level 1 Support Connection is already in your plan, it will appear under Capacity Building as Support Coordination. You can start straight away.
If it’s not in your plan yet, the next NDIS plan review is the opportunity to request it. Evidence that helps:
- A letter from your GP, specialist, or allied health professional explaining why you need help connecting with supports
- A clear description of your support needs and what you’re trying to achieve with your NDIS funding
- A statement from a family member, carer, or treating professional confirming you don’t currently have the capacity to set up and manage supports independently
- If you’re on your first NDIS plan, note that you’re new to the system and may need guidance to get started.
If your situation has changed significantly since your last review, a change-of-circumstances review may be possible without delay.
Frequently Asked Questions
What's the difference between Level 1 Support Connection and Level 2 Coordination of Supports?
Level 1 is short-term, focused on setting up your plan and building your capacity to manage independently. Level 2 is an ongoing relationship across the full plan period for participants with more complex support needs. The NDIA decides which level is funded based on your individual situation and goals.
I just got my first NDIS plan and don't know where to start. What do I do?
That’s exactly what Level 1 is for. A connector will go through your plan with you, explain what your funding covers, help you find the right providers, and get your service agreements in place. The first few weeks tend to be the hardest. Having someone walk through it with you makes a real difference.
My plan has Support Coordination funded, but I haven't used it yet. Is it too late?
No, but funded hours don’t carry over when your plan renews. If Support Coordination appears under Capacity Building in your current plan, you can start using it at any point during the plan period.
I self-manage my NDIS plan. Can I still use Level 1 Support Connection?
Yes. Self-managed participants can access Level 1. A connector can help you understand your budget, find providers, and set up your supports so you can continue managing the day-to-day yourself.
Can I switch Support Coordination providers if it's not working out?
Yes. You can give notice under your service agreement and move to a different provider at any time. You don’t need permission from the NDIA or your current provider to switch.
Does Hyre Support Coordination provide direct support, such as support workers?
No. We deliver coordination only, no support workers, personal care, or direct supports. That means no conflict of interest when your connector recommends providers.
Quick contact
Same business day response.
- What It Costs You
Ready to Get Started With Level 1 Support Connection in Melbourne?
If NDIS Level 1 Support Connection is already in your plan, you can get started straight away. If you’re not sure what’s funded or where to begin, get in touch, and we’ll go through it with you.
Phone: 1300 584 877
Email: info@hyrecoordination.com.au